How to Return an AT&T Router: A Comprehensive Guide

As a customer of AT&T, you might find yourself in a position where you need to return your AT&T router. This could be due to a variety of reasons: upgrading to a new router, switching internet providers, or perhaps dealing with a faulty device. Whatever the reason, returning your AT&T router need not be a daunting task. This article will guide you through the process, step by step.

• Table of Contents
• Understanding AT&T Router Return Policy
• Preparing Your Router for Return
• How to Return Your AT&T Router
• Frequently Asked Questions

Understanding AT&T Router Return Policy

Before proceeding with the router return process, it’s crucial that you familiarize yourself with the AT&T router return policy. AT&T encourages customers to return their equipment, including routers, within 21 days from the date the service is terminated. Failing to do so might incur additional charges, as stated in their equipment return policy.

You can return your router in two ways: either by mail or by dropping it off at an AT&T store. To prevent any loss or damage, the router should be packed properly in its original box with all the accessories included.

Preparing Your Router for Return

Before you pack up your router, ensure that it’s been reset to its factory settings. This step is critical to prevent any personal information stored on the device from falling into the wrong hands. Here’s how you can do it:

1. Locate the reset button on your router. It’s usually a small, recessed button that you’ll need a paperclip or similar object to press.
2. Hold down the reset button for at least 15 seconds. Your router’s lights should start flashing, indicating that it’s being reset.
3. Wait for the router to reboot. Once it’s finished, all your personal settings will have been erased.

Now that your router is reset, you’re ready to pack it up. Include all cables, power adapters, and any other accessories that came with the router. If you still have the original packaging, use it to ensure the router is protected during transit.

How to Return Your AT&T Router

Depending on your preference and convenience, you can opt to return your router by mail or drop it off at an AT&T retail store.

By Mail

If you choose to return by mail, follow these steps:

1. Pack the router in its original box with all accessories included.
2. Visit the AT&T equipment return page to print out a prepaid return label.
3. Securely attach the return label to the box.
4. Drop off the box at any authorized UPS drop-off location.

In Person

If you prefer to return the router in person, do the following:

1. Find your nearest AT&T store using their store locator.
2. Bring the router, packed in its original box, to the store.
3. Make sure you get a receipt for the returned router. This is your proof of return and might be needed if there are any disputes later on.

Frequently Asked Questions

• What happens if I don’t return my AT&T router?

• If you don’t return your AT&T router within 21 days of termination of your service, you may be charged an unreturned equipment fee.

• Can I use my own router with AT&T?

• Yes, AT&T allows customers to use their own compatible routers. However, it’s important to check the compatibility before purchasing a new router. You can find more information about this on Associates99.

• Do I need to return the cables and power adapter with my router?

• Yes, AT&T requires you to return all equipment that came with the router, including cables and power adapters.

Remember, returning your AT&T router can be a straightforward process if you know what to do. Follow the steps outlined above to ensure a smooth and hassle-free return.